Refund Policy

1. Overview

At LV AI, we are committed to delivering high-quality AI-enabled website development services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

Due to the custom nature of our services, refunds are handled on a case-by-case basis according to the guidelines below.

2. EU Consumer Rights

For consumers within the European Union, you have specific rights under EU consumer protection directives:

2.1 Right of Withdrawal (14-Day Cooling-Off Period)

EU consumers have the right to withdraw from service contracts within 14 days of signing the agreement, without giving a reason. However, this right is waived if:

You explicitly request that we begin work immediately
Work has been completed with your consent before the withdrawal period expires
The service is fully performed before the withdrawal period ends

2.2 Exercising Withdrawal Rights

To exercise your withdrawal right, send a clear written statement to legal@lvai.nl within 14 days of contract signing. We will acknowledge receipt and process any applicable refund within 14 days.

3. Refund Eligibility

3.1 Full Refund Scenarios

You may be eligible for a full refund if:

We fail to deliver the agreed services within the specified timeline without valid reason
The delivered work does not substantially meet the agreed specifications
We breach the terms of our service agreement
Technical impossibility prevents completion of the project
EU withdrawal rights apply (see section 2)

3.2 Partial Refund Scenarios

You may be eligible for a partial refund if:

You cancel the project after work has commenced
Scope changes result in reduced project complexity
Mutual agreement to terminate the project early
Third-party service failures affect deliverables

3.3 No Refund Scenarios

Refunds will not be provided for:

Completed and delivered work that meets agreed specifications
Client cancellation due to change of mind after work completion
Delays caused by client failure to provide required materials or feedback
Subjective dissatisfaction with design choices after approval
Third-party software licensing costs already incurred
Hosting or domain registration fees paid to third parties

4. Refund Process

4.1 How to Request a Refund

Contact us at refunds@lvai.nl with your refund request
Provide your project details and reason for refund request
Include any supporting documentation or evidence
Allow up to 5 business days for initial response

4.2 Refund Review Process

We will review your refund request within 5 business days and may request additional information or schedule a discussion to understand your concerns better.

4.3 Refund Timeline

Approved refunds will be processed within:

Credit Card: 5-10 business days
Bank Transfer: 3-5 business days
Other Payment Methods: As per payment provider terms

5. Project Cancellation

5.1 Client-Initiated Cancellation

Clients may cancel projects at any time with 14 days written notice. Cancellation terms:

Payment required for all completed work up to cancellation date
Deposit may be retained to cover initial setup and planning costs
Any third-party costs already incurred (hosting, licenses, etc.) are non-refundable
Client receives all completed work and project files

5.2 LV AI-Initiated Cancellation

We may cancel projects for non-payment, breach of terms, or other valid reasons. In such cases:

Refunds will be calculated based on work not yet delivered
Client retains rights to completed work portions
Non-refundable costs clearly communicated before cancellation

6. Special Circumstances

6.1 Technical Issues

If technical limitations prevent project completion, we will work with you to find alternative solutions or provide a full refund if no viable alternative exists.

6.2 Force Majeure

In cases of force majeure (natural disasters, pandemics, government actions, etc.), we will work with clients to reschedule projects or provide fair refund terms based on circumstances.

6.3 Quality Guarantee

We stand behind the quality of our work. If delivered work contains significant bugs or doesn't function as specified, we will fix issues at no cost or provide partial refunds if fixes are not feasible.

7. Dispute Resolution

If you're not satisfied with our refund decision, you may:

Request escalation to senior management
Use mediation services through the Dutch Chamber of Commerce
File a complaint with Dutch consumer protection authorities
Use the EU Online Dispute Resolution platform for cross-border disputes

8. Third-Party Services

Some services involve third-party providers (hosting, software licenses, etc.). Refunds for third-party services are subject to their respective refund policies and may not be refundable even if our services are refunded.

9. Modifications to This Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. Clients will be notified of significant changes via email and through our website.

10. Contact Information

For refund requests or questions about this policy:

LV AI - Refunds Department

Email: levi@lvai.nl

Address: Utrecht, Netherlands

KvK: 94627592

Note: This policy is designed to be fair to both parties while complying with Dutch and EU consumer protection laws. We encourage open communication and will work with you to resolve any concerns before formal refund processes become necessary.