Privacy Policy

1. Who We Are

LV AI is a Dutch company specializing in AI-enabled website development services. We are based in Utrecht, Netherlands, and serve clients across the European Union.

Data Controller:
LV AI
KvK: 94627592
Utrecht, Netherlands
Email: levi@lvai.nl

2. What Personal Data We Collect

We collect and process the following types of personal data:

2.1 Information You Provide Directly

Name and contact information (email address, phone number)
Company name and business information
Project requirements and communications
Payment information (processed securely through Stripe)
Any other information you choose to share with us

2.2 Information Collected Automatically

Website usage data and analytics
IP address and location data
Browser type and device information
Cookies and similar tracking technologies

3. How We Use Your Personal Data

We process your personal data for the following purposes and legal bases:

3.1 Contract Performance

Providing website development and AI integration services
Processing payments and managing invoices
Communicating about your project
Delivering completed websites and ongoing support

3.2 Legitimate Interest

Improving our services and website functionality
Marketing our services to existing clients
Analyzing website usage to enhance user experience
Preventing fraud and ensuring security

3.3 Legal Obligation

Complying with tax and accounting requirements
Responding to legal requests and court orders
Meeting regulatory compliance requirements

4. How We Share Your Personal Data

We may share your personal data with the following categories of recipients:

Payment Processors: Stripe for secure payment processing (PCI DSS compliant)
Cloud Hosting Providers: Microsoft Azure for website hosting and data storage
Analytics Providers: For website performance and usage analysis
Legal and Professional Advisors: When required for legal compliance
Authorities: When legally required or to protect our rights

5. International Data Transfers

Some of our service providers may process your personal data outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by the European Commission
Certification schemes such as Privacy Shield successors

6. Data Retention

We retain your personal data for the following periods:

Client data: For the duration of our business relationship plus 7 years for tax purposes
Website analytics: Up to 26 months
Marketing data: Until you withdraw consent or 3 years of inactivity
Support tickets: 3 years after resolution

7. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you

Right to Rectification

Request correction of inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data in certain circumstances

Right to Restrict Processing

Request limitation of how we process your data

Right to Data Portability

Request transfer of your data in a machine-readable format

Right to Object

Object to processing based on legitimate interests

To exercise any of these rights, please contact us at privacy@lvai.nl. We will respond to your request within one month.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure our website functions properly
Remember your preferences and settings
Analyze website traffic and user behavior
Improve our services and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Staff training on data protection
Incident response procedures

10. Data Breach Notification

In the event of a data breach that poses a high risk to your rights and freedoms, we will notify you within 72 hours of becoming aware of the breach, as required by GDPR.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected such information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. For material changes, we may also send you an email notification.

13. Contact Information

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

LV AI - Data Protection Officer

Email: levi@lvai.nl

Address: Utrecht, Netherlands

KvK: 94627592

14. Supervisory Authority

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Autoriteit Persoonsgegevens

Website: autoriteitpersoonsgegevens.nl

Phone: +31 (0) 70 888 8500

Address: Bezuidenhoutseweg 30, 2594 AV Den Haag